Terms of Service

Overview

Welcome to Yamipet LTD (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.yamipet.com (the “Website”) and the purchase of our products. By accessing our Website and [email protected] or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Contact Information:

Email: [email protected]
Privacy Inquiries: [email protected]
Company Address: Yamipet LTD

Website Use
General Conditions and User Conduct
Personal Information
Accuracy, Completeness, and Timeliness of Information
Modifications to the Service and Prices
Order Placement and Acceptance
- 6.1 Reseller Policy
- 6.2 Promotional Codes and Coupons
Subscriptions and Cancellations
Accuracy of Billing and Account Information
Shipping and Delivery
Returns and Refunds Policy
No Veterinary Advice
Disclaimers of Warranties
Limitation of Liability
Dispute Resolution and Governing Law
Third-Party Tools and Links
Testimonials, Reviews, and Other Submissions
Electronic Communications
Intellectual Property Rights
Severability
Termination
Assignment
No Waiver
Entire Agreement
Mobile Terms of Service
Contact Information

1. Website Use

By accessing or using our Website, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract. You agree to use the Website only for lawful purposes and in accordance with these Terms.

2. General Conditions and User Conduct

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

User Conduct Restrictions:

You agree not to:

Use the Website for any unlawful purpose.
Solicit others to perform or participate in any unlawful acts.
Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
Upload or transmit viruses or any other type of malicious code.
Collect or track the personal information of others.
Use the Website for any obscene or immoral purpose.
Interfere with or circumvent the security features of the Website.

3. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy at [email protected] for information on how we collect, use, and disclose your personal information.

4. Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and up-to-date information on our Website. However, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. Order Placement and Acceptance

Your placement of an order constitutes an offer to purchase our products. We reserve the right to accept or reject any order in our sole discretion. Receipt of an order confirmation does not signify our acceptance of your order.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you via the email and or billing address/phone number provided at the time the order was made.

6.1 Reseller Policy

Our products are intended for end consumers only. We do not authorize the purchase of our products for resale purposes. We reserve the right to refuse or cancel orders that we suspect are for unauthorized resale.

6.2 Promotional Codes and Coupons

Promotional codes and coupons are non-transferable and have no cash value. They cannot be combined with any other offers or discounts unless otherwise stated. We reserve the right to modify or cancel promotions at any time.

7. Subscriptions and Cancellations

By subscribing to our products, you agree to receive regular shipments at the interval selected during the subscription process. You authorize us to charge your chosen payment method for these recurring charges until you cancel your subscription.

You may cancel your subscription at any time by contacting us at / provided that any orders already processed for fulfillment cannot be canceled.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

9. Shipping and Delivery

We ship products primarily within the United Kingdom, with occasional international shipments.

Shipping Methods: Orders are shipped via AUl Mail or other carriers as determined by us.
Delivery Timeframes: Estimated delivery times are provided for your convenience but are not guaranteed.
Risk of Loss: All purchases of physical items are made pursuant to a shipment contract. This means that the risk of loss passes to you upon our delivery to the carrier.
Delays and Lost Packages: In the event of delays, lost packages, or damage during transit, we will work with the carrier to resolve the issue. If necessary, we will resend the package.

10. Returns and Refunds Policy

10.1 Returns

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product within 30 days of receipt, even if the product has been opened or used.

Return Process:

Contact us at / to initiate a return.
We request that you provide feedback via an online survey or phone call to help us improve our products and services.
We will provide a prepaid shipping label for the return.

10.2 Refunds and Replacements

Defective Products: If you receive a defective product, you may choose between a replacement or a full refund.
Refund Processing: Refunds will be processed to the original method of payment within 14 business days upon receipt of the returned product.

11. No Veterinary Advice

Our products are classified as "complementary feed" and are not intended to replace professional veterinary advice or treatment.

Consult a Veterinarian: Always consult your veterinarian before starting your pet on any new supplement, especially if your pet has any existing medical conditions.
Adverse Reactions: If your pet exhibits any adverse reactions, discontinue use immediately and consult a veterinarian.
No Medical Claims: We make no claims that our products will cure or treat any medical condition.

12. Disclaimers of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Products and services are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

13. Limitation of Liability

To the maximum extent permitted by law, Yamipet LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, incurred by you or any third party.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid to us for the product(s) in question.

14. Dispute Resolution and Governing Law

We aim to resolve any disputes amicably and efficiently. If you have any concerns or complaints, please contact us at /.

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

15. Third-Party Tools and Links

We may provide you with access to third-party tools or links over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools and links 'as is' and 'as available' without any warranties, representations, or conditions of any kind and without any endorsement.

16. Testimonials, Reviews, and Other Submissions

If you submit any content to us, including testimonials, reviews, or suggestions, you agree that we may use, edit, and publish such content in any medium without compensation to you.

You agree that your submissions will not violate any right of any third party and will not contain libelous, unlawful, abusive, or obscene material.

17. Electronic Communications

By using our Website, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

18. Intellectual Property Rights

All content included on the Website, such as text, graphics, logos, images, and software, is the property of Yamipet LTD or its content suppliers and is protected by international copyright laws.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

19. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

20. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our Website.

If in our sole judgment you fail to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice.

21. Assignment

We reserve the right to assign or transfer our rights and obligations under these Terms to another entity. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

22. No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. Entire Agreement

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

24. Mobile Terms of Service

Last updated: 26 July 2026

The Yamipet LTD mobile message service (the “Service”) is operated by Yamipet LTD (“Yamipet LTD”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Yamipet LTD’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Yamipet LTD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase withYamipet LTD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Yamipet or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Yamipet LTD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Yamipet or email .

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.